Returns & Exchanges
You have the right to withdraw from the contract within 14 days without stating any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you who is not the carrier, receive the goods. To exercise the right to withdraw from the contract, you must inform us by means of an unequivocal statement (e.g. in writing, by post or by email) that you are doing so. You can make use of the model withdrawal form (PDF), but it is not compulsory. To comply with the withdrawal period requirement, it is sufficient if you send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
If you are not satisfied with a product, you may return it free of charge within 30 days of receipt. We will accept the product as long as it is unused and unwashed. Repack the product neatly and carefully in the original packaging. Once the product is returned undamaged, you will receive your product refund and shipping costs within five days.
In the case our product is not completely as you expected, you can always return it to us. Please do so within 14 days after receipt and we will process the return swiftly, no questions asked!
We do kindly ask you to take care of the applicable shipping cost back to us.
In order to return a product, please follow the following steps:
step 1:Use the button below to go the the returns page and then login with your ordernumber and emailaddress.
step 2:Follow all steps.
step 3:Add the returnsform to the product, pack it well and send it back.
step 4:We will keep you informed about the status of your return via email.
Consequences of withdrawal
If you withdraw from the contract, you will receive all the payments you have made up till then, including delivery costs (with the exception of possible additional costs as a result of your choice for any way of delivery that differs from the cheapest standard delivery we offer), immediately and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, delivery costs will not be reimbursed.
We will reimburse you by the same means of payment with which you carried out the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such a reimbursement. Reimbursement will take place after we have received the goods or you have proved that you have returned the goods, depending on which occurs first.
You must return or hand over the goods immediately, or in any case no later than 14 days after the day on which you have informed us about your decision to withdraw from the contract. You will be on time if you send the goods back before the period of 14 days has expired. You are only liable for the depreciation of the goods as a result of any use of the goods that goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.